Refund policy

Last updated: October 20, 2026

We want you to love what you ordered from Wasstia. If something isn't quite right, our 30-day hassle-free return policy has you covered.

Return window

You have 30 days from the date your order is delivered to request a return or an exchange.

Eligibility

Items must be unworn, unwashed and undamaged, in the same condition you received them, with all original tags attached.
Items should be returned in their original packaging where possible.
Proof of purchase (your order number) is required.

Non-returnable items

For hygiene reasons, pierced earrings, and swimwear or intimates with the hygiene liner removed, cannot be returned unless they arrive faulty. Gift cards are non-refundable.

How to start a return

Email us at support@wasstia.shop with your order number and the item(s) you would like to return or exchange.
We will reply within one business day with your return authorization and the return address.
Pack your item(s) securely and ship them back using a trackable shipping service. Items sent back without first requesting a return cannot be accepted.

Return shipping costs

Return shipping is the customer's responsibility. We recommend using a trackable service, as we cannot be responsible for returns lost in transit. Original shipping charges on international orders are non-refundable, and any import duties or taxes paid on international orders cannot be refunded by Wasstia.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Contact us at support@wasstia.shop within 30 days of delivery to arrange an exchange. Return shipping for the original item is paid by the customer; we will ship your replacement to you at no extra cost within the United States.

Refunds

Once your return arrives, we will inspect it and email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@wasstia.shop.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we will make it right at no cost to you - including return shipping.

International returns

Customers outside the United States may return eligible items within 30 days of delivery under the same conditions. Return shipping, and any duties or taxes, are the customer's responsibility.